Thank you for choosing halomo.xyz. We are committed to delivering high-quality products that meet the needs and expectations of our customers. This Warranty Policy outlines the terms and conditions of the warranty coverage for the products purchased from our website.

Please read this policy carefully to understand your rights and the warranty coverage available to you. By purchasing from halomo.xyz, you agree to the terms and conditions of this warranty.

1. Warranty Coverage

At halomo.xyz, we offer a warranty on our products to ensure customer satisfaction. Our warranty covers manufacturing defects or issues that arise due to normal use, and we provide a repair, replacement, or refund if the product fails due to these reasons within the warranty period.

2. Warranty Period

The warranty period varies depending on the product category and the manufacturer. The standard warranty period for most products is 12 months from the date of purchase unless otherwise specified in the product description or on your purchase receipt.

For products with extended warranties, the specific terms and duration will be mentioned in the product documentation provided upon purchase.

3. What is Covered Under Warranty?

Our warranty covers:

• Manufacturing Defects: Any defects caused during the production process, including but not limited to faulty components, assembly errors, or quality control failures.
• Material Defects: If the materials used in the product are defective or do not perform as expected under normal use.
• Functionality Issues: If the product fails to operate or function as described due to a defect in the design or materials.

4. What is Not Covered Under Warranty?

Our warranty does not cover:

• Damage from Misuse or Abuse: Any damage caused by improper handling, misuse, accidents, or neglect. This includes using the product outside the intended purpose or environment.
• Wear and Tear: Natural wear due to usage, including scratches, dents, fading, and other forms of cosmetic damage.
• Unauthorized Repairs or Modifications: Any repairs or modifications made by unauthorized service providers or individuals that alter the product’s original condition.
• Battery Life: For products that include batteries, the warranty does not cover the loss of battery life due to normal usage, unless a defect is found.
• Shipping Costs: Costs related to returning the product or shipping fees are not covered by the warranty unless explicitly stated.

5. Warranty Claims Process

If your product develops a fault that is covered by the warranty, follow these steps to make a warranty claim:

Step 1: Contact Our Support Team

You must contact our customer support team at support@halomo.xyz to initiate a warranty claim. Please provide the following details in your message:

• Order number and proof of purchase.
• Description of the defect or issue.
• Photos or videos of the product showing the defect (if applicable).
• Your contact information (name, address, email).

Step 2: Evaluation of the Claim

Once we receive your claim, our support team will evaluate the issue. We may ask for additional information or send you a pre-paid return shipping label if necessary. In some cases, we might request that you send the product back to us for further inspection.

Step 3: Resolution

After evaluating the claim, we will provide one of the following resolutions based on the warranty terms:

• Repair: We will repair the product at no cost to you.
• Replacement: We may offer a replacement product if a repair is not possible.
• Refund: If the product cannot be repaired or replaced, we will issue a full refund based on the original purchase price.

Please note that we reserve the right to determine the most appropriate solution, which may include repair, replacement, or a refund.

6. Warranty for Refurbished or Open-Box Products

For refurbished or open-box products, the warranty coverage may differ from new products. We provide a limited warranty on these items, which will be clearly outlined in the product description on the website. The warranty period for refurbished or open-box products is typically shorter than for new products, and coverage may exclude certain types of defects.

7. Extended Warranties

In addition to our standard warranty, some products on halomo.xyz may offer an option for an extended warranty. This extended warranty provides additional coverage beyond the standard period and may include benefits such as:

• Accidental Damage Coverage: Protection against accidental damage, such as drops or spills.
• Priority Support: Faster processing times for warranty claims and access to a dedicated support team.
• Extended Replacement: If your product fails after the standard warranty period but within the extended warranty timeframe, you may be eligible for a replacement.

If available, the extended warranty will be offered as an optional add-on during the checkout process.

8. Warranty Transferability

The warranty provided by halomo.xyz is typically non-transferable. It applies only to the original purchaser and is not extended to subsequent owners of the product. However, in some cases, we may transfer the warranty to a new owner if the product is resold or gifted, but this will be handled on a case-by-case basis.

9. International Warranty Coverage

If you are purchasing from outside the country where halomo.xyz is based, please note that warranty coverage may vary depending on your location. International warranty claims may require you to ship the product to our headquarters or an authorized service center, and shipping costs may be your responsibility.

We advise international customers to check with our support team before making a purchase if they have concerns about warranty coverage.

10. Warranty Exclusions

Certain conditions or situations may void the warranty, including but not limited to:

• Failure to Follow Care Instructions: If you fail to follow the care and maintenance instructions provided with the product.
• Modifications or Tampering: Any alterations to the product that were not authorized by halomo.xyz.
• Misuse or Damage: Any damage caused by external factors, such as natural disasters, water damage, or power surges.
• Failure to Contact Us Within the Warranty Period: Claims made after the warranty period has expired will not be accepted.

11. Limitations of Liability

To the fullest extent permitted by law, halomo.xyz’s liability under this warranty is limited to the repair, replacement, or refund of the defective product. We are not liable for any incidental, consequential, or indirect damages resulting from the use of the product, including but not limited to personal injury, property damage, or loss of income.

12. Warranty for Digital Products

For digital products, such as software or downloadable content, our warranty policy is limited to issues related to defects in the digital file or access issues that prevent the use of the product. If you encounter any problems, please contact our support team within the warranty period for assistance.

13. Contact Information

If you have any questions about our warranty policy or need assistance with a claim, please do not hesitate to contact us. Our customer support team is available to assist you with any inquiries related to your product warranty.

• Address: 3100 14th St NW Ste 201, Washington, DC 20010, United States
  Phone: +12027773773
  Email: admin@halomo.xyz

14. Changes to the Warranty Policy

We reserve the right to modify or update this Warranty Policy at any time without prior notice. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy regularly to stay informed about our warranty terms.

15. Conclusion

At halomo.xyz, we strive to provide the best possible products and customer service. Our warranty policy is designed to give you peace of mind and ensure that your experience with our products is as smooth and satisfactory as possible. If you have any questions or need further clarification, please don’t hesitate to contact our customer support team.