At halomo.xyz, we are committed to providing our customers with the highest quality products and excellent service. However, we understand that sometimes, a product may not meet your expectations or fit your needs. To ensure that you are satisfied with your purchase, we have established this Return Policy to guide you through the process in case you need to return a product.
Please read the following information carefully to understand our return process, eligibility criteria, and any specific requirements.
1. General Return Policy Overview
We offer a straightforward return process to ensure your satisfaction with every purchase. Our goal is to make your shopping experience as seamless as possible. If you are not completely satisfied with your purchase, you may return the product under the terms specified below.
2. Return Eligibility
To qualify for a return, your product must meet the following conditions:
- Return Window: You must initiate the return request within 30 days of receiving the product.
- Condition of the Product: The product must be in its original condition, unused, and unwashed. All packaging, tags, and accessories should be intact and included.
- Non-Returnable Items: Certain products are not eligible for return, including but not limited to personalized items, downloadable content, gift cards, and perishable goods. Please refer to the product description for specific exclusions.
- Proof of Purchase: You must provide a receipt or proof of purchase when requesting a return.
3. Return Process
If you meet the eligibility criteria and wish to return an item, follow these simple steps:
- Contact Our Customer Service Team: Email us at support@halomo.xyz or call our customer service hotline to initiate the return process.
- Return Authorization: Once we receive your return request, we will provide you with a Return Authorization (RA) number. This number must be clearly written on the return package.
- Package the Product: Carefully package the item in its original packaging, if possible. Ensure that all tags, accessories, and documentation are included in the return shipment.
- Shipping the Product: Ship the product to the address provided by our customer service team. Please note that the customer is responsible for return shipping costs, unless the product is defective or we made an error in your order.
4. Refunds and Exchanges
Upon receiving the returned item, we will inspect it to ensure it meets the conditions outlined in this policy. Once verified, we will process your refund or exchange. Please note:
- Refunds: Refunds will be issued to the original payment method used during the purchase. The processing time for refunds can take up to 10 business days depending on your payment provider.
- Exchanges: If you prefer an exchange rather than a refund, please indicate this in your return request. We will process the exchange as long as the item you want to exchange is available.
5. Restocking Fees
In some cases, we may charge a restocking fee for returned items. This fee will be clearly communicated to you during the return process. Typically, restocking fees apply to items that are returned in a non-resalable condition, missing packaging, or have been used.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@halomo.xyz. We will provide you with a prepaid return label to return the defective product at no cost to you. After the returned item is received and inspected, we will either issue a full refund or send you a replacement, based on your preference.
Please keep in mind that claims for damaged or defective items must be made within 7 days of receiving your order. After this period, standard return conditions will apply.
7. International Returns
For customers outside the country, please be aware that the return shipping costs are the responsibility of the customer. Additionally, international returns may be subject to customs duties, taxes, and other fees. We recommend using a reliable shipping carrier and ensuring the product is properly packaged to avoid damages during transit.
8. Cancellations
If you change your mind before your product has been shipped, we may be able to cancel your order and issue a full refund. To request a cancellation, please contact our customer service team as soon as possible. If your order has already been shipped, you will need to follow the return process outlined above.
9. Sale or Clearance Items
Products purchased during a sale or clearance event are typically final sale and cannot be returned unless the item is defective or damaged. Please read the product description and sale terms carefully before completing your purchase.
10. Customer Responsibilities
As a customer, you are responsible for ensuring that the product meets your expectations before purchase. It is crucial to check the product description, size guides, and reviews to ensure you are selecting the right item for your needs.
If you have any questions or need assistance with your return, please reach out to our customer service team. We are happy to help you through the process and ensure that your experience with halomo.xyz is satisfactory.
11. Exceptions to the Return Policy
While we strive to maintain a generous return policy, there are certain exceptions to keep in mind:
- Custom Orders: Items that are specially made or customized cannot be returned unless there is a defect in the product.
- Items Marked as Non-Returnable: Some products may be marked as non-returnable on the website or in the product description, such as perishable goods, health and personal care items, and hazardous materials.
- Opened Software or Digital Downloads: Digital content or software that has been opened and used is generally not returnable.
12. Contact Information
If you have any questions regarding this Return Policy or need assistance with the return process, please do not hesitate to reach out to our customer service team:
- Address: 3100 14th St NW Ste 201, Washington, DC 20010, United States
Phone: +12027773773
Email: admin@halomo.xyz - Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (Local Time)
We are here to assist you and ensure that you are fully satisfied with your purchase.
13. Updates to This Return Policy
We may update this Return Policy from time to time to reflect changes in our business practices or legal requirements. Any changes will be posted on this page, and the updated policy will be effective as of the date of posting. We recommend reviewing this policy periodically to stay informed about your rights and obligations regarding returns.
Thank you for choosing halomo.xyz. We value your business and are dedicated to providing you with quality products and services. If you have any concerns or need further assistance, please don’t hesitate to reach out to us.